Email us
The best way to reach us is by email. We read every message and aim to reply as soon as we can.
What to include
To help us sort things out quickly, please tell us:
- The email address on your account, if your message is about your account or subscription.
- For a billing or refund query, roughly when the payment was made. You can also read our refund policy and pricing first.
- For a question that looks wrong, the topic and what you expected the answer to be, so we can review it.
Official CSCS and CITB queries
Please note we are an independent practice platform and not affiliated with CSCS, CITB, or any official scheme. We cannot book your test, issue or replace a card, or access official records. For those, contact CSCS at cscs.uk.com or book the HS&E test through CITB. If you are still preparing, you may find our guides on how to get a CSCS card and the different CSCS card types helpful.